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Frequently Asked Questions

Account & Login​

Q: I didn't receive the invitation email? Check your Spam folder. If still missing, contact your organization Admin to resend.

Q: How do I recover a forgotten password? Click "Forgot password?" on the login page, enter your email β€” the system sends a reset link valid for 30 minutes.

Q: Can I log in from multiple devices at once? Yes. For security, the system may ask you to re-authenticate if it detects unusual login patterns.

Permissions​

Q: Why can't I see another branch's data? The system uses DAC (Data Access Control) β€” you only see data within your assigned organization scope. Contact Admin to expand access.

Q: What's the difference between Planner, Dispatcher, and Accountant?

  • Planner: plans routes before vehicles run
  • Dispatcher: tracks vehicles during execution, handles incidents
  • Accountant: works with reports & payroll after vehicles return

Planning​

Q: Why didn't an order get assigned to any route? Common reasons:

  • Total load exceeds all vehicle capacity
  • Order is too far from the depot (out of operating radius)
  • The customer has no GPS coordinates
  • Delivery window is infeasible

Q: Can I manually adjust the optimized result? Yes. After optimization, drag orders between routes, reorder stops, before finalizing.

Drivers & Mobile App​

Q: The driver isn't receiving new-trip notifications? Check:

  1. Has the app been granted Notification permission?
  2. Has the driver logged into the app?
  3. Is the user account linked to a Driver record?

Q: Driver GPS not updating? Make sure the app has "Location β€” Always" permission (not "While in use").

Reports​

Q: Report numbers don't match reality? Reports only count DELIVERED orders for revenue. FAILED/CANCELLED don't contribute.

Q: Excel export hangs? Try a shorter date range (1 week instead of 1 month) or filter by a specific customer.

AI Features​

Q: The AI Agent doesn't understand my command? Try simpler phrasing:

  • ❌ "Hey can I see those driver salaries for last month please"
  • βœ… "Driver payroll"
  • βœ… "Download monthly report"

Q: The chatbot answered wrong? Click "Contact support agent" in the chatbot for email-based assistance.

Contact support​

For technical issues you can't resolve: