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Public order tracking

Customers can check order status + live vehicle location without needing an account β€” through the system's public portal.

Order lookup form

How to access​

Method 1 β€” Link sent by Planner​

After creating an order, the Planner clicks πŸ”— on the order row β†’ copies the URL:

https://<domain>/track/SO-2025-0001

Send this URL to the customer via Zalo / SMS / email. They tap it β†’ see status immediately, no signup required.

Method 2 β€” Manual order code entry​

Go to the main page:

https://<domain>/track

β†’ form appears β†’ customer types order code (e.g. SO-2025-0001) β†’ clicks "Track".

What customers see​

After a successful lookup:

1. Current order status​

  • OPEN β€” order received, awaiting pack
  • PICKED_PACKED β€” packed, awaiting vehicle
  • SHIPPED β€” on the way 🚚
  • DELIVERED β€” delivered βœ…
  • FAILED β€” delivery failed (with reason)

2. Live map (while SHIPPED)​

  • Current vehicle position (refreshed every 30s)
  • Planned route to the customer
  • Estimated ETA (hh:mm)

3. Driver information​

  • Driver name
  • Phone number (customer can call directly)
  • Vehicle code

4. Timeline history​

  • Order creation time
  • Approval time
  • Vehicle pickup time
  • Departure time
  • Arrival time

Security & Privacy​

The order code IS the key

Anyone with the order code can view its status β€” like GHN/J&T tracking codes. Make sure:

  • Order codes are complex enough (e.g. SO-2026-A8B3D), not guessable
  • Planners do not share order codes publicly (Facebook, forums...)
  • After DELIVERED, you can disable the URL if needed (configurable)

Information not visible on the public portal:

  • ❌ Order value / amount
  • ❌ Other customers' info (only their own order)
  • ❌ Full vehicle route (only their stop)

Embedding into your company website​

If you have a separate company site, you can embed the tracking form as an iframe or redirect:

<!-- Simple form on your company site -->
<form action="https://your-tms.com/track" method="GET">
  <input name="code" placeholder="Order code" />
  <button type="submit">Track</button>
</form>

FAQ​

Q: What if the customer forgets the order code? A: They contact the Planner / customer service β†’ look it up β†’ resend.

Q: Does the system auto-send tracking links via SMS/email? A: Not currently. A previous SMS/Zalo module was removed (Brandname Zalo OA approval too restrictive). Planners share the link manually.

Q: Can customers rate the order? A: Not yet β€” view-only. May come in the future.

Q: Can old orders (>6 months) still be tracked? A: Yes. The system never deletes orders β€” permanent storage. Old codes still resolve (without live GPS).

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